For the first-ever Intelligent Commerce Summit last month, Tapestry brought together a room full of retail innovators, suppliers, and leading POS partners at The Star Gold Coast.
The conversations were sharp, the energy was high, but one moment stole the show: the reveal of Hank, our new AI co-pilot, now built directly into Retail+ and Supply+
Judging by the applause (and the smiles), this was more than a feature launch — it was a leap forward.
Just take a look at this photo from the moment Hank was unveiled
Hank isn’t a chatbot with a fancy skin. Hank’s not a dashboard rebranded as intelligence.
Hank is a fully integrated, real-time AI co-pilot designed to help retailers and suppliers solve complex, everyday challenges – faster, smarter, and more confidently.
Whether you’re a store manager on the floor, a buyer managing hundreds of SKUs, or a CEO reviewing performance across regions, Hank makes your next move clear.
Hank answers in seconds, using your actual, first-party data.
Hank lives inside Retail+ and Supply+ which means Hank is already at the heart of your business. Whether you’re in the office, on the road, or on the shop floor, Hank works where you do – on mobile, tablet, or desktop.
And unlike generic AI tools that rely on scraped web data, Hank is powered by your proprietary data. Every recommendation is contextual, tailored, and grounded in reality.
This isn’t just about seeing what’s happened. It’s about knowing what to do next.
The Intelligent Commerce Summit was more than the backdrop — it was the embodiment of the future we believe in.
With leaders from across the retail ecosystem in the room, the launch of Hank was met with a rare mix of curiosity, inspiration, and practical excitement.
Live demos showed how Hank turns complex data into action-ready insights.
Conversations post-demo were about what Intelligent Commerce needs to be in a world of tighter margins, supply chain challenges, and rising consumer expectations.
The feedback was loud and clear: “This is exactly what the industry needs.”
Until now, real-time retail AI has been reserved for the giants – with dedicated data teams and million-dollar budgets.
Not anymore.
Hank levels the playing field, bringing enterprise-grade intelligence to independents, challengers, and agile operators. And with a six-week free trial available in Retail+ Pro, it’s never been easier to see what Hank can do.
We don’t believe AI replaces people. We believe it amplifies them.
Hank doesn’t make the decisions — you do. Hank just assists you to make them faster, clearer, and more confidently.
At the Summit, we saw the future of retail intelligence.
