By tapestry Chief Operating Officer Luke Hindson
For the first ever Intelligent Commerce Summit last month, tapestry brought together a room full of retail innovators, suppliers and leading POS partners at The Star Gold Coast. The conversations were sharp, the energy was high, but one moment stole the show: the reveal of Hank, our new AI co-pilot, now built directly into Retail+ and Supply+.
Judging by the applause (and the smiles) this was more than a feature launch. It was a leap forward.
Just take a look at this photo from the moment Hank was unveiled.
Because that’s exactly the kind of delight Hank is built to deliver.
AI built for the real world of retail Hank isnʼt a chatbot with a fancy skin.
Hankʼs not a dashboard rebranded as intelligence. Hank is a fully integrated, real-time AI co-pilot designed to help retailers and suppliers solve complex, everyday challenges – faster, smarter and more confidently.
Whether you’re a store manager on the floor, a buyer managing hundreds of SKUs, or a CEO reviewing performance across regions, Hank makes your next move clear.
You can simply ask:
• Whatʼs driving margin loss this week?
• Which SKUs are under performing by location?
• How can I gain share in this category?
Hank answers in seconds, using your actual,first-party data.
Embedded where you work Hank lives inside Retail+ and Supply+ which means Hank is already at the heart of your business. Whether you’re in the office, on the road or on the shop floor, Hank works where you do – on mobile, tablet or desktop.
And unlike generic AI tools that rely onscraped web data, Hank is powered by your proprietary data. So, every recommendation is contextual, tailored and grounded in reality.
This isnʼt just about seeing whatʼs happened. Itʼs about knowing what to do next.
A launch that set the tone The Intelligent Commerce Summit was more than the backdrop. It was the embodiment of the future we believe in. With leaders from across the retail ecosystem in the room, the launch of Hank was met with a rare mix of curiosity, inspiration, andpractical excitement.
Live demos showed how Hank turns complex data into action-ready insights. Conversations post-demo were about what Intelligent Commerce needs to be in a world of tighter margins, supply chain challenges and rising consumer expectations.
The feedback was loud and clear: “This is exactly what the industry needs.”
AI for all.
Until now, real-time retail AI has beenreserved for the giants – with dedicated data teams and million-dollar budgets.
Not anymore.
Hank levels the playing field, bringing enterprise-grade intelligence to independents, challengers and agile operators. And with a six-week free trial available in Retail+ Pro, itʼsnever been easier to see what Hank can do.
The future is augmented We donʼtbelieve AI replaces people. We believe it amplifies them.
Hank doesnʼt make thedecisions. You do. Hank just assists you to make them faster, clearer and more confidently.
At the Summit, we saw the future of retail intelligence.
Welcome to Intelligent Commerce.
Welcome to Hank.
